Q: Will free samples be provided?
A: Certainly! We do offer free samples initially for quality testing purposes.
Q: Are you a manufacturer or a trading company?
A: We are a highly experienced and professional LED manufacturer with a history dating back to 2013.
Q: What payment methods are acceptable?
A: We can accept T/T, Paypal, Western Union, and other methods according to clients' specific requirements.
Q: Regarding the lead time, what can be expected?
A: It varies depending on the order quantity. Generally speaking, the lead time is around 5 to 7 working days. For samples, it's possible to have same-day delivery in some cases.
Q: How can I obtain a quotation from you?
A: Kindly send us messages detailing your requirements, such as the specific products and the quantity you need. Our professional team will get back to you promptly, usually within a few hours.
Q: What kind of technical support is available after making a purchase?
A: We will supply the data sheet and operation manual to you. Our sales engineers will be on standby to answer any of your questions at any time.
Q: In the event of LED failure, how will you provide support?
A: Customers are required to provide pictures of the faulty products or the rejected samples. Our engineers will then analyze the failure to identify the causes. If the failure is due to product quality issues, we will replace them with qualified ones as compensation.
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